Sent my device to apple but they didnt wipe my mac clean

#Sent my device to apple but they didnt wipe my mac clean upgrade#
#Sent my device to apple but they didnt wipe my mac clean pro#

None of this was enough to remove the activation lock. I sent whatever information I had and the previous owner had from appleswap (swappa reciept showing serial#, paypal reciept, screenshot of the macbook being under my iCloud account. Spoke to Customer Relations and nobody was able to remove the activation lock. Wrote to the Apple Developer Team support. Went to the apple store and had a genius tech help me. I went through multiple senior apple advisors.

So the original owner(person from swappa or whoever sold it to him did not have the apple reciept which was required by the activation lock team to remove the lock.

#Sent my device to apple but they didnt wipe my mac clean pro#

I bought my 16вЂќ 2019 Macbook Pro here through r/appleswap and the previous owner bought it sealed refurbished through Swappa. The removal of activation lock will only be resolved by submitting original Apple Store receipt. This is a Public Service Announcement for everyone to make sure to obtain an original Apple Store receipt when buying a secondhand Mac. This subreddit is not endorsed or sponsored by Apple Inc. If you'd like to view their content together, click here. This fundamental difference in audience is why we support two communities, r/Apple and r/AppleHelp. Apple SubredditsД¬ontent which benefits the community (news, rumors, and discussions) is valued over content which benefits only the individual (technical questions, help buying/selling, rants, etc.).

#Sent my device to apple but they didnt wipe my mac clean upgrade#

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